What is Get Stronger.in 's  Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.We assure you that all products sold on Getstronger,in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our  Returns promise has got you covered.Possible resolution could be Replacement, Exchange for which you may apply at cs@getstronger.in

 What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the site, you may request a replacement at no extra cost.
Replacement is subject to availability of stock.If the product is out of stock, you will receive a full refund, no questions asked.


How do I return an item purchased on this site?

Returns are easy, simply follow these steps

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you may ship the product through any other courier. 

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, we will refund the amount for the same.

All this is subject to the our return policy. For any more details,drop a mail at cs@getstronger.in

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges  against the original receipt only in the cases when it is thoroughly established that you have received a faulty product.

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.

- Mention the Return ID on the package so that we can acknowledge your return.

Refund/replacement will be initiated as soon as we receive the product from you.


I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.


Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.